Getting to Resolution:  Creating a Sustainable Collaboration

Overview: 

This one-day class explores different conflict styles encountered in the workplace and the impact they may have on others.  A brief summary of various Alternate Dispute Resolution (ADR) models are presented.  Then utilizing Inscape Publishing's DiSC Communication Assessment Profile, the course allows participants to build understanding of the dominant communication style(s) used by themselves, their managers and co-workers.  Coincident with these communication styles, participants also identify the causes of most conflict disagreements.  DVD vignettes and role play scenarios are utilized to develop skills in more effectively handling future interpersonal and situational conflict.

Objectives:

Explore various styles of behavior that can often be in conflict with one another.  The objective of this class is to gain an understanding of the possible "causes" and "interventions" in dealing with conflicts in today's workplace, and for using a simple, yet effective collaborative resolution process to develop agreement for results vs. mere action for personal protection.

Intended Audience:

Managers and employees involved in frequent misunderstandings and conflict in the workplace should attend.  Work teams who are experiencing regular arguments, and or using "creative avoidance" steps that may be impacting their productivity and working relationships should schedule the entire team to attend.  All managers and supervisors would benefit from this class to prepare themselves for effectively managing potential conflict situations in the future.

Tuition:

$145 per participant

Class Offered:

October 6, 2008
8:30 a.m. - 4:30 p.m.